Privacy Policy

1. Introduction

At Birdy Assist ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all personal information collected through our website www.birdyassist.com, as well as any associated services, sales, marketing, or events.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you. The types of data we may collect include:

2.1 Personal Identification Information

When you book our services or contact us, we may collect:

• Name
• Email address
• Phone number
• Postal address
• Passport details (for visa services)
• Flight information
• Special requests or requirements

2.2 Technical Data

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Usage data (pages visited, time spent on pages)
• Referral source

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our services
• Process and fulfill your bookings
• Communicate with you regarding your booking or inquiry
• Send you service updates and administrative messages
• Provide customer support and respond to your requests
• Improve our website and services
• Send marketing and promotional communications (only with your consent)
• Comply with legal obligations
• Detect, prevent, and address technical issues or fraudulent activities

4. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Contract fulfillment: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal obligation: Where we need to comply with a legal or regulatory obligation.
• Consent: Where you have provided your consent for us to process your personal data for a specific purpose.

5. Data Sharing and Disclosure

We may share your personal information with:

• Service providers: Third parties who provide services on our behalf, such as payment processing, airport authorities, transportation providers, and visa processing agencies.
• Business partners: Partners with whom we offer co-branded services or engage in joint marketing activities.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data
• Secure network infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

We also have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions.
• Restriction: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object: The right to object to our processing of your personal data, under certain conditions.
• Data portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Functionality cookies: Enable personalized features and remember your preferences.
• Analytics cookies: Help us understand how visitors interact with our website.
• Marketing cookies: Track your browsing habits to deliver advertising relevant to your interests.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@birdyassist.com
• By phone: +971 XX XXX XXXX
• By mail: Birdy Assist, Dubai International Airport, Terminal 3, Dubai, UAE